Understanding Billable HVAC Calls

In the HVAC category, a billable call is defined as a customer actively seeking professional repair, maintenance, or installation of central heating, air conditioning, and ventilation systems. The focus is on permanent, building-integrated climate control solutions.

Common examples of requests that are considered non-billable include portable or temporary units (such as window AC units, portable heaters, and stand-alone dehumidifiers), gas fireplace repair, and automotive or marine HVAC. Additionally, we do not charge for requests solely for duct cleaning, “parts-only” inquiries, or customers asking you to install equipment they purchased themselves.

Please note that this list is provided for reference only and is not exhaustive. Criteria may change as our services evolve.

Billable HVAC Services

We consider the following services to be valid, billable calls for the HVAC category:

Cooling Systems

Services related to central air conditioning and permanent cooling structures.

Central Air Conditioning: Repair, maintenance, and installation of standard A/C systems.
Mini-Splits: Installation and repair of ductless mini-split systems.
Coil Replacement: Replacement of evaporator or condensing coils.
Re-leveling: Re-leveling of A/C condenser pads.

Heating Systems

Installation, repair, and maintenance of primary residential heating sources.

Furnaces: Gas, electric, and oil furnace repair and installation.
Boilers: Residential boiler systems (distinct from commercial boilers or chillers).
Heat Pumps: Service for standard heat pump systems.
Geothermal: Installation and repair of geothermal heating solutions.

Air Quality & Efficiency

Components integrated into the HVAC system to manage air quality and energy.

Air Balancing: Adjusting systems to ensure proper airflow distribution.
Thermostats: Repair and installation, including smart thermostats (e.g., Nest).
Integrated Air Quality: Whole-house humidifiers, whole-house dehumidifiers, and UV filter installation/replacement (must be connected to the HVAC system, not stand-alone appliances).

Property & Service Types

We deliver calls for various building types and contract situations.

Commercial HVAC: Service requests for commercial properties, including commercial rooftop units.
New Construction: HVAC installation for new builds.
Mobile Homes: Service requests located in mobile or manufactured homes.
Routine Maintenance: Requests for annual maintenance, system cleaning, and service contracts.

For more information about what you can generally expect as a billable or non-billable call from our services, please see Understanding Billable and Non-Billable Phone Call Leads.