Understanding Billable pest control Calls
In the Pest Control category, a billable call is defined as a customer actively seeking professional extermination, management, or inspection services for common structural insects and rodents. The focus is on protecting the property and its inhabitants from infestation and damage.
We classify requests as non-billable if they involve larger wildlife or protected species, which typically require specialized handling or licenses. This includes requests to remove bats, birds, snakes, lizards, squirrels, and groundhogs. We also do not charge for calls specifically for Honey Bees (due to conservation/apiary requirements), vehicle fumigation, pests located strictly in furniture or trees (without structural threat), and tenants calling without property owner authorization.
Please note that this list is provided for reference only and is not exhaustive. Criteria may change as our services evolve.
Billable Pest Control Services
We currently consider the following services to be valid, billable calls for the Pest Control category:
General Insect Control
Extermination and prevention of common crawling and biting insects.
- Household Pests: Ants, roaches, spiders, silverfish, and earwigs.
- Biting & Stinging: Bed bugs, fleas, ticks, mites, chiggers, and scorpions.
- Flying Insects: Wasps, hornets, flies, fruit flies, gnats, and mosquitoes.
- Specialty Insects: Carpet beetles, ladybugs, moths, maggots, and spotted lanternflies.
- Lawn Pests: Army worms.
Rodent Control
Management of small rodents affecting the structure or immediate grounds.
- Structural Rodents: Mice and rats (including inside walls or chimney locations).
- Ground Pests: Moles and voles.
Termites & Wood Destroying Organisms
- Termite Treatment: Remediation of active termite infestations in the structure.
- Inspections: Termite inspections and official Wood Destroying Insect (WDI) reports.
Property & Service Types
- Commercial Pest Control: Service requests for businesses and commercial properties.
- Mobile Homes: Pest control requests located in mobile or manufactured homes.
- Property Managers: Calls from managers regarding multi-family dwelling units or rental properties.
- Specialty Methods: Requests for specific treatment types like heat treatment or tenting/fumigation.
For more information about what you can generally expect as a billable or non-billable call from our services, please see Understanding Billable and Non-Billable Phone Call Leads.