Understanding Billable ROOFING Calls
In the Roofing category, a billable call is defined as a customer actively seeking the repair, replacement, or installation of the primary roof covering and system. The focus is on new roof installations, fixing leaks, and structural weatherproofing.
We classify requests as non-billable if they are strictly for maintenance, cosmetics, or peripheral accessories that do not involve the roof surface itself. Common non-billable examples include roof cleaning (moss removal/pressure washing), applying coatings or sealants without repairs, and stand-alone certifications (e.g., for real estate transactions). Additionally, we do not charge for requests exclusively for gutters, downspouts, skylights, soffit/fascia, chimney masonry, or solar shingles unless they are part of a larger roofing job.
Please note that this list is provided for reference only and is not exhaustive. Criteria may change as our services evolve.
Billable Roofing Services
We currently consider the following services to be valid, billable calls for the Roofing category:
Installation & Projects
Large-scale projects involving full replacements or new builds.
- Full Installation: Complete tear-offs and replacements (re-roofs).
- New Construction: Roofing installation for new home builds.
- Manufactured Homes: Roofing services located on mobile or manufactured homes.
Repairs & Emergency Services
Services focused on stopping active leaks and securing the home from weather damage.
- General Repair: Fixing leaks, missing shingles, and general wear and tear.
- Emergency Tarping: Temporary covering of damaged roof sections to prevent water intrusion.
- Flashing: Repair or replacement of roof flashing (chimney flashing, step flashing, etc.).
- Storm Damage: Assessments and repairs related to wind, hail, or storm impacts.
Materials & Specialty Roofs
We cover repairs and installations for standard and specialized roofing materials.
- Specialty Materials: Repair and installation of Clay Tile, Slate, and Metal roofing.
- Flat & Commercial Systems: Services for flat roofs, including rubberized bladder systems (EPDM/TPO) and commercial roofing projects.
- External buildings or additions: Roofing installation or repair for other non-residential dwellings such as carports or gazebos.
Inspections & Dispatch
- Diagnostic Inspections: Requests to inspect specific damage for the purpose of proposing a repair or replacement (distinct from “certification” only inspections).
For more information about what you can generally expect as a billable or non-billable call from our services, please see Understanding Billable and Non-Billable Phone Call Leads.