Understanding Billable Appliance Repair Calls
In the Appliance Repair category, a billable call is defined as a customer actively seeking professional repair for major residential or specific commercial appliances. The focus is on mechanical or electrical failures of standalone or built-in units where professional diagnosis is required.
We generally consider requests to be non-billable if they involve “countertop” or small portable appliances (such as air fryers, stand mixers, coffee/espresso machines, and countertop ice makers; however, countertop microwaves are considered billable), as well as maintenance-only tasks like appliance cleaning or cosmetic repairs (scratches/dents). Additionally, we do not charge for “installations only” (without a repair component), parts sales, propane conversions, and repairs for items located in RVs, boats, or food trucks.
Please note that this list is provided for reference only and is not exhaustive. Criteria may change as our services evolve.
Billable Appliance Repair Services
We consider the following services to be valid, billable calls for the Appliance Repair category:
Kitchen Appliances
Repair and service for major cooking and food preservation units.
- Refrigeration: Repair of standard refrigerators, freezers, and commercial prep tables, including integrated water filters.
- Cooking: Repair of ovens, cooktops (any material), stoves, and range hoods (including venting to the outside).
- Dishwashers: Repair of built-in or standard dishwasher units.
- Microwaves: Repair of built-in and countertop microwave ovens.
Laundry Appliances
- Washers & Dryers: Repair of washing machines and dryers, including balance services.
- Coin-Operated: Repair of coin-operated laundry machines.
Commercial & Specialty
Specific commercial and niche appliance requests.
- Commercial Units: Repair of commercial ice machines/makers and general commercial appliances (excluding restaurant-specific heavy equipment like deep fryers, steamers, or pizza ovens).
- Antique Units: Repair requests for antique appliances are considered billable.
- Outdoor: Repair of outdoor appliances (excluding grills).
Technical & Brand Specific
- Brand Specific: Requests for repair of specific brands or calls requiring an “Authorized Service Provider.”
- Connectivity: Troubleshooting WiFi or connectivity issues on smart appliances.
- Freon: Requests for Freon removal (requests to purchase Freon only are non-billable).
Client & Warranty Types
- Customer-Started Repairs: DIY attempts where the customer needs a professional to finish the job are billable.
- Warranty Company Dispatch: Calls directly from a Home Warranty Company looking to book a contractor.
- Warranty Claims: Caller is looking to have a repair conducted on an appliance that is still under warranty without calling the manufacturer.
For more information about what you can generally expect as a billable or non-billable call from our services, please see Understanding Billable and Non-Billable Phone Call Leads.