Careers at Service Direct
Work With Us!
At Service Direct we work together to provide products and services that we are proud of. If you’re interested in joining us, check out our job openings below.
About Service Direct
Founded in 2006, Service Direct has been the most trusted local lead generation solution for service businesses for over a decade, helping thousands of clients across North America grow by generating high-quality, exclusive leads that turn into new customers.
Combining expertise in hyperlocal advertising with proven lead management technologies, Service Direct offers targeted and customized lead generation with pay per lead pricing that provides a cost-effective, transparent, and low-risk way to get new customers.
Based in Austin, Texas, Service Direct is a Google Premier Partner and has been recognized on the Inc. 5000 list of the fastest-growing private companies in the country for 5 consecutive years.
Our Vision
Our vision is to help local service businesses thrive in an ever-changing marketplace.
Our Mission
Our mission is to build human-enabled, smart technologies that help local service business achieve their goals.
Our Values
We Value People
We are a people business. Our employees are our greatest strength. We treat all people with courtesy, dignity and respect.
We Are Transparent
We strive for integrity and transparency in all of our actions. We believe in honest business practices for ourselves and the companies we work with.
We Embrace Change
We embrace a culture of change, ideas and innovation. We pursue self-development, improve processes and identify areas for improvement.
We Are Client Centric
We are empathetic to the challenges of small businesses. We strive to put ourselves in the shoes of our clients everyday, and make decisions in their best interest.
We Problem Solve
We believe problems or challenges are only a chance to learn and innovate. We are lean, nimble and resourceful, and encourage a culture of ‘figuring things out’.
We Communicate
We believe in open and honest communication with each other and our clients. We believe in knowledge sharing and leveraging our collective genius for the greater good.
Perks & Benefits
There are many benefits to working at Service Direct but the most popular is our flexible working schedule and Open PTO Policy. We tend not to care as much when or where you get the work done, as long as you get it done. We’re lucky to be able to offer this to our employees, however it can come with some challenges if abused. That’s why our hiring process is strict, and critical to keeping our culture intact.
Benefits
- Medical, Dental & Vision
- Open PTO Policy
- Certification Offerings
- Career & Professional Development
- Remote & Hybrid Work Schedule
Austin Perks
- Comfortable, Convenient Casual Office Space in South Austin.
- Fully Stocked Fridge (all you can eat snacks)
- All You Can Drink La Croix
- In Person Company Events
More Perks
- Pet Friendly Office
- Dedicated, Free Office Parking
- Standing Desks
- Community Building & Volunteering
- Remote Team Building Events
Current Open Positions
Demand Generation Manager (Full Time)
Service Direct is seeking a Demand Generation Manager to join our team. We are looking for a highly analytical, results-driven marketer to drive our sales pipeline. In this role, you will own the full lifecycle of demand generation, from building and optimizing paid digital campaigns to planning and executing trade shows and webinars. You will partner closely with our sales team to ensure a consistent flow of high-quality, high-intent leads that drive real revenue growth.
Quality Assurance Representative (Part Time)
Service Direct is seeking a Quality Assurance Representative to join our team. We are looking for a highly motivated individual to join our widespread asynchronous team. In this role, you will start as a part-time Quality Assurance Representative, focusing exclusively on maintaining a high quality of calls.
For the right candidate, this position is designed to evolve into a full-time Quality Analyst role after approximately 6 months. As you grow into the Analyst position, your focus will shift toward data analysis, trend identification, and strategic optimization.
Customer Service Representative (Part Time)
We are seeking to expand our Support Team with the addition of enthusiastic and motivated part time Customer Support Representatives.
As our new Customer Support Representative you will be asked to help our clients with their Service Direct account. This includes answering inbound phone calls, closing support tickets, and reviewing account activity.
An ideal candidate is a motivated do-er, a team player, and a hard worker. You will interact with clients to provide and process information in response to inquiries, concerns, and requests about products and services. You will also assist in reviewing client account activity, which will help verify the quality of our service offerings